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Free shipping on all orders over $150

Customer Care

Size Guide

We stock many wonderful brands and they all have a slightly different fit. If you aren’t sure which size to choose, please call Grishma on 0451 771 447 or call Danilo on 0402 146 634.

 

Please also use this Australian Women’s Sizing chart as a guide.
(Please note: This chart is only a guide. The clothing we stock may not necessarily match these exact measurements.)

 

Download size chart here: Size chart PDF file.

Shipping Policy

General Shipping Information

We offer the following shipping options:

 

  • Free shipping for all orders over $150
  • Standard post with tracking $8.00  For each additional item added to the cart, there is a $2 shipping fee increase.
  • Express post with tracking: $15.00  For each additional item added to the cart, there is a $2 shipping fee increase.
  • Local delivery
  • Pick up
 

We attempt to dispatch all orders within 2 business days of being received (excluding Public Holidays and Weekends) unless your order is Express Post we attempt to have your order dispatched within 24 hours.

 

Please also use this Australian Women’s Sizing chart as a guide.

(Please note: This chart is only a guide. The clothing we stock may not necessarily match these exact measurements.)

 

Local Pickup

Free local pick up is available from our Degy Outfit based home business in Orange. If you have a click and collect order, please email us at degyoutfit@gmail.com to organise a time for collection.

 

Public Holidays

Please note: Shipping days do not include public holidays.

 

Sale periods

There may be a delay of up to 3 business days during our sale periods.

Refunds Policy

Returns

Our policy lasts 14 days for customers within Australia. If the specified time frame for your location has lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Sending/shipping a return to us will be at your own expense. If the item is damaged or faulty, please contact Degy Outfit to discuss the issue. Once we receive your email/phone call Degy Outfit will be in touch to discuss the issue.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned beyond the specified time frame for your location (15 days for customers residing in Australian)

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

 

We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at degyoutfit@gmail.com.

 

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (unless they are faulty – please see “Faulty Items”).

 

We can, however, offer you an exchange (if the size you request is available – we cannot guarantee the availability of all sizes).

If an exchange is not possible for any reason, we may offer you a store credit.

 

 

Exchanges (if applicable)

 

We only replace items if they are defective, damaged or an incorrect fit within 14 days of purchase. If you need to exchange it for the same item of a different size/colour, send us an email at degyoutfit@gmail.com and once you have received written confirmation from Degy Outfit, send your item to: 47 Orchard Grove Road, Orange NSW 2800, Australia.

 

 

Faulty Items

We are not required to provide a refund or replacement if you change your mind. 

 

But you can choose a refund or exchange if an item has a major problem.

 

 

This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it.
  • is unsafe.
  • is significantly different from the sample or description.
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

 

Once the returned item is received, a gift certificate will be e-mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

 

 

Shipping

 

To return your product, you should mail your product to: 47 Orchard Grove Road, Orange NSW 2800, Australia

 

You will be responsible for paying for your own shipping costs for returning your item. 

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

 

We don’t guarantee that we will receive your returned item.

 

We take no responsibility for any returns you have shipped to us that end up lost or damaged.